What materials are your socks and patiks made from?

Our products are made from high-quality materials, ensuring durability and comfort. You can find specific details on the product page of each item.

Do you offer international shipping?

Yes, we ship worldwide. Shipping fees will apply and will be added at checkout.

What is your return policy?

We offer returns and exchanges within 30 days of purchase. Items must be in their original condition. For more details, please refer to our Refund and Returns Policy.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order.

Can I change or cancel my order?

We aim to process and ship orders as quickly as possible. If you need to change or cancel your order, please contact us immediately at info@ninehillssocks.ca. We can't guarantee changes can be made, but we'll do our best to assist you.

What payment methods do you accept?

We accept all major credit cards, debit cards, and PayPal payments.

Is my payment information secure?

Absolutely. We use a secure online payment gateway that encrypts your card details, ensuring they remain private and protected.

How do I use a promotional code?

You can enter your promotional code at checkout. The discount will be applied to your total purchase.

Why isn’t my promotional code working?

If your promotional code isn’t working, check if it's still valid or if it applies to the items in your cart. If you continue to have trouble, please contact us at info@ninehillssocks.ca.

How long will it take to receive my order?

Delivery times will depend on your location and selected shipping method. You can find more details on our Shipping Information page.

How can I return an item?

To initiate a return, please contact our customer service team at info@ninehillssocks.ca. They will guide you through the process.

Do you offer refunds?

Yes, we do. Refunds are typically processed to the original method of payment. For more information, refer to our Refund and Returns Policy.

What if my product is damaged or faulty?

If you receive a damaged or faulty item, please contact us within 7 days of receiving your order at info@ninehillssocks.ca. We'll be happy to replace it at no extra cost.

How can I contact Nine Hills Socks if I have a question or concern?

You can reach us at info@ninehillssocks.ca. We aim to respond to all inquiries within 2 business days. You can also call us at +1 647 835 9328

Can I leave a review for a product I purchased?

Yes, your feedback is welcome and appreciated. You can leave a review on the product's page.

How often do you restock sold out items?

We aim to restock our popular items regularly. However, availability will depend on demand and the product. We recommend subscribing to our newsletter to stay updated.

What should I do if I forgot my password?

If you've forgotten your password, click the 'Forgot Password' link on the login page and follow the instructions to reset it.